Shipping policy

This shipping policy outlines KUNGAWE’s shipping practices and procedures, including details regarding shipping rates, delivery times, and order processing. By placing an order through the “KUNGAWE” website, you agree to the terms and conditions set forth in this shipping policy.

Order Processing

We commit to have all orders processed, fulfilled, and collected within ten (10) business days of the order being received. Business days excludes weekends, public holidays, and explicit closed periods. Orders placed on weekends or holidays, or after 6pm (GMT + 2) will be processed the following business day. Once your order is shipped, you will receive a confirmation email containing your tracking information.

Shipping Destinations

We ship to addresses within the boundaries covered by The Courier Guy for South Africa and TUNL services internationally. If you are located outside of these boundaries, please contact us at mongo.tywakadi@kungawe.com before placing your order to inquire about shipping options.

Shipping Rates and Delivery Times

Shipping rates and delivery times may vary depending on your location and the shipping method selected at checkout. Standard shipping is free for all orders over R5000 in South Africa. Our shipping options and partners are:

1. South Africa

The Courier Guy - standard delivery of 1-4 business days from order collection

2. International

UPS Saver - standard delivery of 4-6 business days from order collection

FedEx International - standard delivery of 4-7 business days from order collection

TUNL Economy (for USA only) - standard delivery of 10-14 days from order collection

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary due to unforeseen circumstances such as weather conditions, customs delays, or other factors beyond our control.

International: Custom Fees, Taxes, and Duties

We do not handle any custom fees, taxes, or duties. These are the responsibility of the customer and will be communicated by our delivery partner once they arrive in the destination country. 

The value of the fees is dependent on, but not limited to, the agreements between the exporting country and destination country as well as the value of the item shipped. We recommend you contact your local customs office for comprehensive information on the applicable fees and regulation.

The customers response time on the fees may affect delivery times and KUNGAWE bears no responsibility for related delays or charges.

Shipping Restrictions

Some items may be subject to shipping restrictions due to size, weight, or other factors. We reserve the right to refuse shipping to certain locations or impose additional shipping charges for oversized or overweight items.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can track the status of your order by entering the tracking number on the courier’s website or the KUNGAWE website.

Shipping Refunds

Please refer to our refund policy on shipping refunds.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at mongo.tywakadi@kungawe.com or by following this link.

Thank you for choosing KUNGAWE.
We are honoured to dress you on your journey and remain committed to delivering a premium, personal experience with every interaction.